Agenda
27th February 2020
8:00 am - 8:30 am
etc.venues, Fenchurch Street, London

Registration and Refreshments

8:30 am - 8:35 am
etc.venues, Fenchurch Street, London

Chair’s Opening Remarks

Cath Hill, Group Director, CIPS
Cath Hill
Group Director
8:35 am - 9:15 am
etc.venues, Fenchurch Street, London

Case study: Digitalising to increase procurement efficiency and agility

Dale Turner, Director of Procurement and Supply Chain, Skanska
Dale Turner
Director of Procurement and Supply Chain

This session will feature a working digital transformation journey. It will explore an effective change management strategy and the other foundations you need in place to begin your digital transformation journey. The benefits to procurement and supply chain management for both current and future efficiency will be highlighted.

9:15 am - 9:50 am
etc.venues, Fenchurch Street, London

Panel Discussion: Embarking on your digital transformation journey

Gavin Boswell, Director of Group Procurement Operations, Serco
Gavin Boswell
Director of Group Procurement Operations
Dale Turner, Director of Procurement and Supply Chain, Skanska
Dale Turner
Director of Procurement and Supply Chain
Karen Thompson, Head of Direct Procurement, Anglian Water Services
Karen Thompson
Head of Direct Procurement

- Improving connectivity for your suppliers
- Overcoming the barriers to adoption
- Exploring successful transformation strategies

9:50 am - 10:10 am
etc.venues, Fenchurch Street, London

Networking Coffee Break

10:10 am - 10:45 am
etc.venues, Fenchurch Street, London

Case Study: Implementing next-generation AI to transform customer service

Kevin Murphy, Transformation Lead - Personal Banking and former Head of Digital Supply Chain Management, RBS
Kevin Murphy
Transformation Lead - Personal Banking and former Head of Digital Supply Chain Management

This session will explore the success of RBS’ AI next-generation customer services chatbot, Cora. It will examine procurement’s key role in establishing a 24/7 digital service that has transformed the way RBS interacts with customers, resulting in 83 percent 4 or 5 star feedback ratings.

10:45 am - 10:55 am
etc.venues, Fenchurch Street, London

Facilitated Q&A and Closing Discussion

Kevin Murphy, Transformation Lead - Personal Banking and former Head of Digital Supply Chain Management, RBS
Kevin Murphy
Transformation Lead - Personal Banking and former Head of Digital Supply Chain Management
Cath Hill, Group Director, CIPS
Cath Hill
Group Director
10:55 am - 11:00 am
etc.venues, Fenchurch Street, London

Chair’s Closing Remarks

Cath Hill, Group Director, CIPS
Cath Hill
Group Director
11:00 am - 11:10 am
etc.venues, Fenchurch Street, London

Close of Breakfast Briefing