Registration and Refreshments
Case study: Digitalising to increase procurement efficiency and agility
This session will feature a working digital transformation journey. It will explore an effective change management strategy and the other foundations you need in place to begin your digital transformation journey. The benefits to procurement and supply chain management for both current and future efficiency will be highlighted.
Panel Discussion: Embarking on your digital transformation journey
- Improving connectivity for your suppliers
- Overcoming the barriers to adoption
- Exploring successful transformation strategies
Networking Coffee Break
Case Study: Implementing next-generation AI to transform customer service
This session will explore the success of RBS’ AI next-generation customer services chatbot, Cora. It will examine procurement’s key role in establishing a 24/7 digital service that has transformed the way RBS interacts with customers, resulting in 83 percent 4 or 5 star feedback ratings.