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Thursday 3 December 2020

The conference programme is available. Please find it here


Bookings can only be made online. We are not able to take any registrations over the phone but if you have any problems making your booking online please call +44 (0)20 8267 4011 to speak to a member of the customer services team.

Yes, the event is available at a discounted rate for members, but please note you must book your place online by the registration deadline. Your membership number will be checked and verified by CIPS. Delegates with expired or suspended memberships will be contacted by CIPS to renew membership. Please note that delegates who do not renew their membership within 10 days of being contacted by CIPS will be charged the equivalent non-member rate. Please note that we must receive full payment prior to the event start date.

You can choose to pay by credit card or invoice at the checkout page. If your company uses purchase order numbers, please have the number ready when you book, as invoices are generated automatically.

Yes – please put your initials in the box (rather than your PO number) and then email [email protected] once you have it. You will then be sent a revised invoice with the PO number attached.

Haymarket Media Group Limited.

Please click here for our full supplier details.

Cancellations received a minimum of 30 days prior to the first day of the event (4 November) will be refunded. Please note: a £45 administration fee will be incurred to process all ticket refunds. It will not be possible to cancel bookings with less than 30 days notice to the first day of the event. Substitute delegates are welcome at no extra charge. Any ticket cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation.

Yes. Please email [email protected] with your colleague’s name, email address, job title and we will substitute them in your place.

  1. Once you have made your conference registration, a booking confirmation will be emailed directly to the delegate. Please check your junk mail to ensure this email has not been blocked.


You will receive joining instructions one week prior to the event with the final details. Please check your spam folder for an email from [email protected] if you have not received it before the event.

If you have chosen to pay by invoice, this will be emailed to you within 7 working days. Please email us at [email protected] should you require a copy via email.

You can pay by credit/debit card or bank transfer, using the option to charge the international transaction fee to the recipient. Your invoice will have full instructions on how you can pay.


No. You only need access to the internet.  You will receive joining instructions and an access link via the email address you registered with. If you need to change this, please contact [email protected]

Google Chrome, Safari, Firefox, and Edge


Yes, sessions will be made available to access on-demand for 90 days after the event until 3 February 2021.

Yes, you will be able to ask questions during the scheduled session time via the online Q&A functionality. This will not be possible if you’re viewing the session on-demand.

The online platform will provide attendees the opportunity to reach out and connect with other attendees, this includes other conference delegates, speakers and sponsors.


We do not disclose our delegate lists in advance or after the event.

 Please email [email protected] with information about the subject you would like to speak about, the name of the conference and some background information on yourself.

Up to 90 days after the event.

Registered delegates will be able to access sessions on the virtual platform after the event, each on demand session will be accessible from the agenda section under the relevant session. Please note, sessions are available on demand subject to speakers consent.


To find out more about how to become a sponsor and to hear about our customised packages which offer you a full range of promotional opportunities, including pre-event brand exposure, please email [email protected]

My answer has not been answered, who should i contact?

Please contact [email protected]